National Public Safety Telecommunicators Week is April 10-14
From the Kentucky State Police Post 2 in Madisonville –
Telecommunicators at Kentucky State Police Post 2 in Madisonville will be recognized along with more than 200,000 of their fellow communicators nationwide April 10-14 during National Public Safety Telecommunicators Week.
These silent heroes of public safety are more than just a voice on the other end of the line. They often save lives on a daily basis.
“Kentucky State Police telecommunicators deal with stressful situations that involve life and death, and they are expected to handle these situations with compassion, empathy and professionalism. They must be at their best while dealing with people who may be at their worst,” says Captain Brent White, commander of KSP Post 2 in Madisonville. “People don’t usually call them when they are having a good day. They deal with people who have been victimized or need medical assistance. The callers may be threatening and belligerent, or in some cases, not able to communicate at all, other than dialing 911 with their last bit of strength, in an attempt to get help.”
In addition to handling calls from the public, KSP telecommunicators also handle dispatch duties for Kentucky State Troopers, Commercial Vehicle Enforcement Officers, Kentucky Dept. of Fish and Wildlife Conservation Officers and other emergency service agencies. Their duties include dealing with highly emotional callers and interacting with other law enforcement and emergency service agencies, calling wrecker services, notifying channels of administration, running license plate and drivers license numbers, running criminal histories and notifying family members while continuing to answer new calls and handling other radio traffic.
“As a 911 telecommunicator, they act as a lifeline for our citizenry. As a dispatcher they act as a lifeline for our troopers & officers in the field,” says Captain White. “We couldn’t do our jobs without them. We depend on their skill and dedication every day so it is fitting we take this time to recognize their value to the Kentucky State Police and to the citizens of the Commonwealth.”
KSP employs 190 telecommunicators at its 16 posts throughout the state. In 2016, they handled 554,282 calls. Post 2 in Madisonville has seven telecommunicators on staff who handle calls from a seven-county area: Caldwell, Christian, Crittenden, Hopkins, Muhlenberg, Todd, and Webster. Last year, they responded to 20,941 calls.
The Post 2 telecommunications team includes: Supervisor Chris King, Central City; Shift Supervisor Kellye Dalton, Princeton; Ronald Cobb, White Plains; Tracy Maddox, Crofton; Chris Rogers, Princeton; Miria Thomas, Earlington; and Amber Cramer, Providence.
To watch a short video about KSP telecommunicators, click on or visit the following link:http://www.youtube.com/watch?v=NzGOaQDdXfw&feature=youtu.be or visit