Hopkinsville Community College – Kentucky Community and Technical College System
Student Support Specialist I – Position #10005373
Monthly Salary – $2,640
Open Date: 01/07/25 – Close Date: 01/20/25KCTCS is committed to achieving excellence through cultural diversity.
We actively encourage applications and/or nominations of persons of color, women, veterans, persons with disabilities and other individuals.
KCTCS is an equal opportunity employer and educational institution.
POSITION DESCRIPTION
The primary purpose of the Student Support Specialist I is to implement college-wide retention/early alert initiatives, provide administrative/receptionist support for the Academic Success Center, and provide purchasing/reporting duties for the Academic Success Center.
MAJOR RESPONSIBILITIES/DUTIES
• Implement college-wide retention initiatives. Serve as the primary campus point of contact for Starfish Early Alert and Starfish Connect retention tools. Manage the college-wide early alert processes. Follow up regularly with students to ensure continued progress toward their degrees. Place special retention emphasis on stop-outs/non-returners, near-completers, undeclared students, enrolled-but-zero-credits-earned, at-risk students, students on academic probation/subject to dismissal/suspension, and students not meeting Satisfactory Academic Progress (SAP) eligibility for financial aid.
• Provides administrative/receptionist support for the Academic Success Center (ASC), which serves students seeking career development, transfer, and Ready to Work assistance. Greet and welcomes visitors to the ASC. Offer high-quality customer service. Maintain ASC resource library. Assists with the maintenance of the ASC computer lab. Support the four-year university partners in the ASC as needed. Plan events as needed (Career and Transfer Fair, National Society of Leadership and Success (NSLS) induction, etc.).
• Manage the ASC budget effectively and timely. Order supplies, promotional items, process travel, purchase food items for specific events, etc. Maintain procurement card purchases, forms, and reporting.
• Other duties as assigned by the Director of Academic Success Center.
MINIMUM REQUIREMENTS
• Bachelor degree and one year related work experience, or equivalent.
• Demonstrated excellent customer service skills/soft skills.
• Demonstrated attention to detail.
• Demonstrated excellent organizational skills, and the ability to multi-task in an open office environment and respond to issues and concerns that affect the department.
• Discretion in handling high level, confidential materials related to the department.
• Demonstrated excellent written and oral communication skills.
• Demonstrated excellent database and computer skills.
• Ability to maintain department budget effectively.
KY law requires state and national pre-employment background
checks as a condition of employment.
Initial review of applicants will begin on January 21, 2025.
Applicants will be notified if selected for an interview.
For questions regarding the above position, contact us by emailing hp-hr@kctcs.edu
HOW TO APPLY
https://careers.kctcs.edu/jobs/student-support-specialist-i-hopkinsville-kentucky-united-states
